State Farm® Insurance Agent Jessica Ross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Crystal Miller
July 23, 2026
5
out of
5
rating by Crystal Miller
"I have been a customer for 3 years now, and I have always received the best customer service from all of the ladies everytime I needed them Thank You!!!!"
jerrod Richardson
July 21, 2026
5
out of
5
rating by jerrod Richardson
"I’ve been with State Farm since 2023, and my experience has been outstanding. From day one, Eva has been an absolute blessing. She is always professional, knowledgeable, and incredibly responsive. Whether I call or email, she gets back to me quickly and always takes the time to help with whatever I need.
I’ve had to file two vehicle claims during my time with State Farm, and both were handled smoothly with no issues. The entire process was stress-free, and I always felt like I was taken care of.
Jessica Ross, I just want you to know that my experience with your branch would not be the same without Miss Eva. She truly goes above and beyond for her clients, and she’s a big reason I’ve stayed with State Farm. Thank you both for the excellent service!"
We responded:
"Hey, Jerrod! Thank you for taking the time to share this. It means a great deal to know you've been with us since 2023 and that Eva has been responsive, knowledgeable, and there for you whenever you've reached out. I'm so happy she helped make those two car situations easier to work through, and I'll be sure she sees your thoughtful recognition. We truly appreciate the opportunity to help with your home, health, and auto coverage, and we're grateful to have you with our office."
John Drontle
July 17, 2026
5
out of
5
rating by John Drontle
"The help I received was timely accurate and complete. Thanks"
We responded:
"John, thank you for taking the time to leave us a review! I'm happy to hear that you found our assistance timely and accurate. We appreciate your support!"
William Kirkpatrick
July 15, 2026
5
out of
5
rating by William Kirkpatrick
"They're always knowledgeable patient and informative got to appreciate them"
We responded:
"William, thank you for taking the time to leave us a review! I'm happy to hear that you find our team knowledgeable and patient. We truly appreciate your support. Let us know if we can help with anything else!"
Tee Parks
July 8, 2026
5
out of
5
rating by Tee Parks
"Sky was amazing and very helpful thank you"
We responded:
"Tee, thank you for taking the time to leave us a review! I'm happy to hear that you found the assistance helpful. We appreciate your feedback and support. Let us know if we can help with anything else!"
Alicia
July 7, 2026
5
out of
5
rating by Alicia
"Love me some Megan and Jessica!!!!!
State Farm"
We responded:
"Hey, Alicia! Thank you for the love! It means a lot to Megan and me that you took the time to share this. We appreciate the opportunity to help with your homeowners and auto coverage, and we look forward to seeing you again whenever you stop by or give us a call."
Johnny Gregory
June 15, 2026
5
out of
5
rating by Johnny Gregory
"Skye was courteous and professional."
We responded:
"Johnny, thank you for taking the time to leave us a review! I'm glad you received courteous and professional service. We appreciate your feedback and support. Let us know if we can help with anything else!"
Sonia Lanuza
June 15, 2026
5
out of
5
rating by Sonia Lanuza
"Jessica Ross was very helpful, patient and assured me I’m under good coverage. I appreciate her giving me answers to all the questions I had. She was awesome and knowledgeable !"
We responded:
"Sonia, thank you for taking the time to leave us a review! I'm glad you felt assured and well-informed about your coverage. It's wonderful to know you found the help you needed. Don't hesitate to reach out if you need anything!"
Mark Weintraub
June 12, 2026
5
out of
5
rating by Mark Weintraub
"Great initial experience with Megan Clontz and Brittany Freeman. I requested to move my policies and account to this agency from another one because I wasn’t happy with the service at the other agency. It’s only been a week and I couldn’t be happier. They’ve reviewed all my policies and identified some opportunities for savings as well as some areas I needed to increase coverage. All in all a great first impression!"
We responded:
"Thank you, Mark! I'm really glad to hear that Megan and Brittany made such a positive first impression and were able to help you with your policies. It's great to know you're happy with your decision to switch to our office. We're here to make sure you have the coverage you need. Feel free to reach out if you need anything else!"
Mathew Bessette
June 11, 2026
5
out of
5
rating by Mathew Bessette
"Megan is great! She's highly responsive, knowledgeable and fun to deal with. She knows her stuff and gives great advice. If you can, use her. I highly recommend it!"
We responded:
"Thank you for your review, Mathew. I'm happy to know that Megan has been responsive and knowledgeable in assisting you. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
Misty Lee
June 10, 2026
5
out of
5
rating by Misty Lee
"Megan was very helpful and informative and got me the best rate possible!"
We responded:
"Thank you, Misty! I'm happy to hear that Megan was able to assist you and find a great rate. We appreciate your feedback and are here if you need anything else!"
Luke Hutcheson
June 7, 2026
5
out of
5
rating by Luke Hutcheson
"Megan was super helpful & saved me a lot of money!"
We responded:
"Thank you, Luke! I'm glad to hear that Megan was able to assist you and help you save money. We always strive to provide the best service possible. Feel free to reach out if you need anything else!"
Jackson Hunt
June 7, 2026
5
out of
5
rating by Jackson Hunt
"Megan Clontz was extremely helpful with answering whatever questions I had. I found her to be very knowledgeable and also practical in her recommendations. I would recommend her to anyone looking for insurance, in any capacity. Thank you Megan."
We responded:
"Thank you, Jackson! I'm glad to hear that Megan was able to assist you with your questions and provide practical recommendations. We appreciate your recommendation and are happy to have you with us. Feel free to reach out if you need anything else!"
Paris Hunt
June 7, 2026
5
out of
5
rating by Paris Hunt
"Excellent service! Megan Clontz is friendly, responsive, and very helpful, she is knowledgeable, and professional. I highly recommend them to anyone looking for reliable insurance assistance."
We responded:
"Thank you, Paris! I'm so happy to hear about your positive experience with Megan. She truly is a great asset to our team, and we're glad she could assist you so well. We appreciate your recommendation and support. Don't hesitate to reach out if you need anything!"
Tim Houatchanthara
June 6, 2026
5
out of
5
rating by Tim Houatchanthara
"I enjoyed the time I had on the phone with this State Farm. I have been with state farm for years and noticed this branch really cares for their customers. Sky really helped me out and I would definitely consider this for anyone in the Matthews/Charlotte surrounding area."
We responded:
"Tim, thank you for taking the time to leave us a review! I'm happy to hear that you enjoyed your phone experience with our office and felt well taken care of. We appreciate your recommendation and your loyalty to State Farm over the years. Feel free to reach out if you need anything else!"
Jaylah
June 6, 2026
5
out of
5
rating by Jaylah
"sky was super nice and helpful! definitely made my experience here enjoyable!"
We responded:
"Thank you, Jaylah! I'm happy to know your experience was enjoyable and that you found the help you needed. We appreciate your feedback and are glad to have you with us. Feel free to reach out if you need anything else!"
Dan Friedmann
June 5, 2026
5
out of
5
rating by Dan Friedmann
"Eva was wonderful to speak to! She made everything super easy and was just lovely all around, thank you!"
We responded:
"Thank you, Dan! I'm glad to hear that Eva made your experience easy and enjoyable. We appreciate your feedback and are here if you need anything else!"
Chantelle Lorick
June 5, 2026
5
out of
5
rating by Chantelle Lorick
"Amazing Services!!!!!"
We responded:
"We are so happy we were able to provide you with the life insurance you needed for your family Chantelle. It was amazing to work with you! "
Jenina Earl
June 5, 2026
5
out of
5
rating by Jenina Earl
"Very Welcoming and professional! I was very frustrated transferring from another state and I was provided the best customer service ever. The ladies in this office ROCK! Thank you so much for your compassion and promptness meeting my needs. Faith was the sweetest as she stole my heart 🐾"
We responded:
"Jenina, thank you for taking the time to leave us a review! I'm really happy to hear that our team made your transition smooth and stress-free. It's wonderful to know that the ladies in our office provided the support you needed. We're here for you, so feel free to reach out if you need anything else!"
Victoria Cannelli
June 4, 2026
5
out of
5
rating by Victoria Cannelli
"Eva was an absolute pleasure to work with. She was warm, professional, and incredibly helpful throughout the entire experience. Her dedication to providing outstanding service and making customers feel valued truly sets her apart. Thank you for all your help, Eva!"
We responded:
"Thank you, Victoria! I'm so happy to hear that Eva made your experience a positive one. Her commitment to excellent service is something we truly value. We're grateful for your feedback and support. Feel free to reach out if you need anything else!"
AnimalLover 78
June 4, 2026
5
out of
5
rating by AnimalLover 78
"Eva was beyond helpful! Loved talking with her! She made all the questions I had look so easy! Thank you!"
We responded:
"Thank you! I'm happy to hear that Eva was able to assist you so well and make everything seem straightforward. We appreciate your feedback and are here if you have any more questions. Feel free to reach out if you need anything else!"
DMXSLAYER
June 4, 2026
5
out of
5
rating by DMXSLAYER
"Eva was super nice and personable! She made everything easy to understand and was so funny! Loved chatting with her!"
We responded:
"Thank you! I'm glad to hear that Eva made your experience enjoyable and easy to understand. We love having her on our team. Don't hesitate to reach out if you need anything!"
Toni Baugher
June 4, 2026
5
out of
5
rating by Toni Baugher
"Eva went above and beyond to provide excellent customer service. She was knowledgeable, attentive, and genuinely cared about making sure I had a great experience. Her kindness and professionalism made a lasting impression. Highly recommend working with her!"
We responded:
"Thank you for your review, Toni! I'm so happy to hear that Eva made such a positive impact with her service. We take pride in our team's dedication to providing knowledgeable and caring support. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
Ariana-Michael Russell
June 4, 2026
5
out of
5
rating by Ariana-Michael Russell
"I reached out to state farm for the first time for a little more information, I was talking to sky, she was so very professional, knowledgeable, and incredibly helpful throughout the entire process. she took the time to answer all of my questions, explained everything clearly, and made sure I felt confident in my decisions. thank you sky! it’s always nice to talk to someone who is willing to help & shows how much they really love their job!"
We responded:
"Ariana-Michael, thank you for taking the time to leave us a review! I'm glad you found our service professional and helpful, and that we could answer all your questions clearly. We aim to ensure you feel confident in your decisions. Don't hesitate to reach out if you need anything else!"
Brittany Stewart
June 4, 2026
5
out of
5
rating by Brittany Stewart
"She was a very nice and patient person. Great personality and has very good customer service skills!!!
Thank You again Megan!"
We responded:
"Hey, Brittany! Thank you for taking a moment to share your experience with Megan. She works hard to be patient, welcoming, and attentive, and I’m happy that came through during your visit. We appreciate you choosing us for your auto coverage and look forward to helping whenever you need us."