State Farm® Insurance Agent Jessica Ross
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mitch Davidson
October 2, 2025
5
out of
5
rating by Mitch Davidson
"Jessica, Eva, and Megan have taken excellent care of my family and I, insuring our cars and homes, for the last 15 years. One thing I really appreciate about them is that when I need something, a copy of a document or an answer to a question or a quote for new coverage, they respond to my emails super quickly and thoroughly. If you want insurance with personal touch and great communication, rather than dealing with an offshore call center, I highly recommend this office to you!"
Tami Tee
September 26, 2025
5
out of
5
rating by Tami Tee
"Very pleasant experience . The process was easy and smooth . Thank you ."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Karen Sanders
September 24, 2025
5
out of
5
rating by Karen Sanders
"If I have a problem, all I have to do is call. It's handled immediately. Great staff! !"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ryan Shook
September 23, 2025
5
out of
5
rating by Ryan Shook
"Megan was super nice and very helpful. The process was super fast and easy. Thanks for all your help!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Alison Spencer
September 15, 2025
5
out of
5
rating by Alison Spencer
"I had a wonderful experience working with Megan Clontz this morning while starting up a new car insurance policy. She clearly communicated every detail, making the process simple and stress-free. Megan was extremely kind, helpful, and knowledgeable, and she went above and beyond to help turn my stressful morning around:) Thank you Megan for your amazing customer service and expertise!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Audre Johnson
September 12, 2025
5
out of
5
rating by Audre Johnson
"Very patient organized, open-minded and very helpful with your situation… just truly getting things done for the better good and going above and beyond to exceed the customers goal and pointing out extra things that the customer may not even see for future preferences or discount rating anything to help the customer I love it here."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Phylania Pleasant
September 10, 2025
5
out of
5
rating by Phylania Pleasant
"Megan was great and set me up with insurance quickly and easily! I have been with State Farm for a while but new to the greater Charlotte area and it was a breeze to get insured. Thank you Megan!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jana Levin
September 3, 2025
5
out of
5
rating by Jana Levin
"Megan was very sweet and professional. I contacted her and within 24 hours she got back to me, was respectful and attentive. Very pleased with the service and looking forward to working with her as my new agent."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jason Blouin
August 28, 2025
5
out of
5
rating by Jason Blouin
"Good to work with"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jamal McGee
August 27, 2025
5
out of
5
rating by Jamal McGee
"Megan is so awesome she took care of me with no hesitation. She feels like family"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sweetgurll202 Sweetgurll202 (Sweetgurll202)
August 27, 2025
5
out of
5
rating by Sweetgurll202 Sweetgurll202 (Sweetgurll202)
"The BEST insurance agency I have ever dealt with. Eva was always more than amazing!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
JOHNNY BHAGRATTEE
August 26, 2025
5
out of
5
rating by JOHNNY BHAGRATTEE
"Megan is the best! Always available to get the job done. She is very detailed, proactive, and knowledgeable about the insurance industry. She is definitely on my top of contacts for my business."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Vinaya Kumar Mandha
August 25, 2025
5
out of
5
rating by Vinaya Kumar Mandha
"Megan Clontz an Account Representative from "Jessica Ross - State Farm Agent" helped me with my home insurance. She is knowledgeable & experienced insurance agent, explained me the insurance policy and provided the right quote for my home insurance requirements. She is very prompt and responded to my emails and questions in timely. Thanks again Megan for all your help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alex Sutherland
August 22, 2025
5
out of
5
rating by Alex Sutherland
"Megan was great in helping me get auto/home insurance policies started and switched over from Allstate."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Sam
August 21, 2025
5
out of
5
rating by Sam
"My agent is the best I've every had. Thank you for all the work you do for your customers."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Emily Rucker
August 20, 2025
5
out of
5
rating by Emily Rucker
"I have been a customer with Jessica Ross State Farm since I purchased my first vehicle. The customer service from Megan and Eva has been amazing. They always answer my questions and give me my best options. I am always satisfied with the service they provide and the way they make me feel like they value me as a customer. I truly appreciate this team and their service. Thank you for everything you do to make it a great experience. I look forward to many more years with this agency. Always 5 star service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Moss Outdoorsman
August 19, 2025
5
out of
5
rating by Moss Outdoorsman
"Awesome customer service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mandrake HR Consulting
August 19, 2025
5
out of
5
rating by Mandrake HR Consulting
"I’ve been with Jessica and team for about 8 years and they are fantastic! Very responsive, and always looking to help us. Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kevin Greene
August 18, 2025
5
out of
5
rating by Kevin Greene
"Great customer service. Really appreciate Megan’s help in navigating our new auto policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. "
Kirk Krone
August 15, 2025
5
out of
5
rating by Kirk Krone
"Great to work with! Knowledgeable and kind"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority!"
Christy Smith
August 15, 2025
5
out of
5
rating by Christy Smith
"Very friendly and pleasant to work with, also quick to respond to messages. This team never disappoints. They also quoted me the cheapest price when adding a new unexperienced driver to my policy."
We responded:
"We love this comment and it is also why we love serving you! "
shantae thomas
August 14, 2025
5
out of
5
rating by shantae thomas
"Megan, Jessica, and Eva are the best. Very helpful and handled all my documents for me while I was able to stay focused at work. She even got my policy lower than other agency. I appreciate each lady so much from handling my car insurance, life insurance and homeowners insurance. Please check them out!!"
We responded:
"Dear Shantae, Thank you for your fantastic 5-star review! We're so glad to hear that Megan was able to assist you effectively while you focused on your work. It's great to know she not only handled your documents but also secured a better policy for you. We truly appreciate your kind words and are proud to have her on our team. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!"
Jessica Straughan
August 14, 2025
5
out of
5
rating by Jessica Straughan
"Megan was great and helped us save a ton on our insurance!"
Robert Lunsford
August 13, 2025
5
out of
5
rating by Robert Lunsford
"Great customer service. I really appreciate the great customer service. Very knowledgeable and nice."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Terrion Mackey
August 13, 2025
5
out of
5
rating by Terrion Mackey
"Good service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"